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Steps to pay on delivery
Our dispatch personnel will contact you via phone call before any delivery is made. Kindly ensure you inspect your package once it gets to you.
Once your package is certified ok, you can make payment via your bank app, USSD, payment link or QR code as provided by the dispatch personnel.
You can learn more about our refunds and returns as explained in our returns policy.
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Do you need any help?
Ask The Support Team
Our support team is available to help you with questions, inquiries and recommendations. We are
available;
Monday-Friday; 8AM - 10PM GMT +1
Saturdays and Sundays: 9AM - 7PM GMT +1
Frequently asked questions about getting medications from OneHealth
How soon can I get my items delivered to me?
We deliver within 24 hours. However, to have your item(s) delivered the same day, call 08179017319 to make proper arrangements.
How do I make bulk purchases?
To make bulk purchases kindly put a call through or whatsapp 08179017319 or send a mail to customerservice@onehealthng.com
Can I order prescribed drugs?
Yes you can order prescribed drugs on the OnehealthNG platform. You are expected to upload a copy of your doctor’s prescription to enable purchase.
Can I become a Sales Agent with OneHealth?
Our Care-Gang platform is open to all. All you have to do is click https://bit.ly/CareGang to register and get started.
Do you accept payment on delivery
We accept payment on delivery, but this option is not open to all locations/product types. Depending on the product purchase and delivery location, a customer may or may not be entitled to payment on delivery.
Are my card details safe on the OneHealth platform?
We currently use a payment technology that ensures that our customers' details/card details are not saved on the platform, hence your details can be hacked or gotten. Thus, your card details are safe on the OneHealth platform.
How do I track my order?
Customers who purchase an order from the OneHealthNG platform can track their order from the customer dashboard. This dashboard is made available to registered customers. Also, we send progress emails to our customers to inform them of the status of their orders.
Can I speak to a Qualified Doctor on the website?
Yes you can. We are also a telehealth platform having partnership with an array of qualified doctors you can talk to for your health and wellness related issues. But this comes at a subscription cost.
Who is collecting my lab samples?
Our team of trained and experienced phlebotomists.
Can I Cancel My Doctor's Appointment?
Doctors Appointment cannot be cancelled but can be rescheduled. A rescheduled appointment is only approved upon confirmation of the availability of a doctor.
Is OneHealth associated with any health body?
OneHealth Pharmacy is regulated by the relevant Nigeria Pharmaceutical bodies
How accurate are the health calculators?
Our calculators are powered by artificial intelligence, conducted by our licenced health experts and statistical data culled from thousands of patient cases. However, these recommendations are provided for swift medicative purposes only and are not meant to substitute for the advice provided by your doctor or other healthcare professionals. Click here to speak with a doctor.
What is OneHealths Returns Policy?
Prescriptions, over-the-counter medications and other non-prescription products may not be returned except for the following circumstances: \
- i. The item received is defective
- ii. the ordered item(s) is lost or damaged during transit;
- iii. the ordered item(s) is past its expiry date.
We will provide a full refund/credit note based on the conditions listed below:
- i. Order(s) are returned within 48hrs
- ii. Order(s) must be unused and in its original sealed packaging
- iii. Prior to returning, authorization must have been obtained by contacting the pharmacy.
- iv. Refunds will be processed in the same tender as the original purchase.
100% Top Quality
Products here are of guaranteed quality.
Free Delivery for Everyone
For orders above ₦10,000.
Return within 3 days
of receiving your order.
Free Wellness Membership
when you subscribe to an item.