How soon can I get my items delivered to me?
We deliver within 24 hours. However, to have your item(s) delivered the same day, call 08179017319 to make
proper arrangements.
Can I order prescribed drugs?
Yes you can order prescribed drugs on the OnehealthNG platform. You are expected to upload a copy of your
doctor’s prescription to enable purchase.
Can I become a Sales Agent with OneHealth?
Our Care-Gang platform is open to all. All you have to do is click https://bit.ly/CareGang to register and get started.
Do you accept payment on delivery
We accept payment on delivery, but this option is not open to all locations/product types. Depending on the
product purchase and delivery location, a customer may or may not be entitled to payment on delivery.
Are my card details safe on the OneHealth platform?
We currently use a payment technology that ensures that our customers' details/card details are not saved on
the platform, hence your details can be hacked or gotten. Thus, your card details are safe on the OneHealth
platform.
How do I track my order?
Customers who purchase an order from the OneHealthNG platform can track their order from the customer
dashboard. This dashboard is made available to registered customers. Also, we send progress emails to our
customers to inform them of the status of their orders.
Can I speak to a Qualified Doctor on the website?
Yes you can. We are also a telehealth platform having partnership with an array of qualified doctors you can
talk to for your health and wellness related issues. But this comes at a subscription cost.
Who is collecting my lab samples?
Our team of trained and experienced phlebotomists.
Can I Cancel My Doctor's Appointment?
Doctors Appointment cannot be cancelled but can be rescheduled. A rescheduled appointment is only approved
upon confirmation of the availability of a doctor.
Is OneHealth associated with any health body?
OneHealth Pharmacy is regulated by the relevant Nigeria Pharmaceutical bodies
How accurate are the health calculators?
Our calculators are powered by artificial intelligence, conducted by our licenced health experts and
statistical data culled from thousands of patient cases. However, these recommendations are provided for
swift medicative purposes only and are not meant to substitute for the advice provided by your doctor or
other healthcare professionals. Click here to speak with a doctor.
What is OneHealths Returns Policy?
Prescriptions, over-the-counter medications and other non-prescription products may not be returned except
for the following circumstances: \
- i. The item received is defective
- ii. the ordered item(s) is lost or damaged during transit;
- iii. the ordered item(s) is past its expiry date.
We will provide a full refund/credit note based on the conditions listed below:
- i. Order(s) are returned within 48hrs
- ii. Order(s) must be unused and in its original sealed packaging
- iii. Prior to returning, authorization must have been obtained by contacting the pharmacy.
- iv. Refunds will be processed in the same tender as the original purchase.
