Terms and Conditions

  1. Delivery

    Medicines will be dispatched normally within the specified number of days communicated after the order is placed. All medicines for delivery are sent out using our dispatch rider or Partner.

  2. Delivery Fees

    Delivery charges are subject to location and speed of service required. The different costs associated with delivery can be seen/will be determined and communicated prior to check out and payment. Any modifications to delivery addresses may be subject to additional charges.

  3. Regulation

    OneHealth Pharmacy is regulated by the relevant Nigerian Pharmaceutical bodies. In addition to the sales of medicines and health products online, we offer guidance and give information for a variety of medical conditions from trusted and experienced Pharmacists and Healthcare professionals.

  4. Security and Privacy

    The information you provide with other data we acquire about you will be used to administer and provide the goods and/or services you request. Your information will only be shared with bodies who possess direct involvement in the delivery of our goods and services, for example the dispensing pharmacy and delivery merchants.

    Information submitted through our website is protected by security technology comprising firewalls.

    Your financial data is securely transferred directly to our card processing agents, who upon our instructions, securely process such information. We have no access to your financial data.

    Certain information may be gathered during your visit to our site that is essential to create your account, for billing purposes, inquiries, queries and delivery. The information is only kept where required for processing orders, applicable refunds, response to feedback and/or complaints or for promotional purposes.

    We encourage customers to ensure that any electronic device used to access our online records is adequately protected from possible interference.

  5. Commitment

    Our Commitment to you;

    • Quality Medicines
    • Professional and Transparent service
    • Prescription and Recommendations in the best interest of the patient
    • Ensure that all reasonable steps are taken to protect patients' personal information
    • Safe and Secure patient experience

    Your Commitment to us;

    • Provide precise information
    • Must be at least 16 years of age
    • Comply with instructions
    • Notifying us of relevant medical history
    • Notifying us or your doctors of any side-effects
  6. Information and Advice

    The advice we provide upon use of our service is dependent on the information you give us. You are responsible for guaranteeing that this information is correct and failure/neglect/refusal to do so will influence our advice and the medicines we provide. The consequences of which we are not liable.

  7. Pricing

    All prices on this website are in Naira and include VAT unless explicitly stated otherwise. We endeavour to ensure that all pricing on our site is accurate. However, where an error arises, we will correct such as soon as recognised.

  8. Doctor Services (Virtual, Nurse Home Visit, Repeat Nurse Home Visit)

    Please note that once you have requested a doctor's appointment, you cannot cancel the appointment but you can reschedule to a more convenient time with at least 24hours notice. The appointment will be scheduled upon confirmation by the doctor

    Please note that:

    • Virtual Consultation lasts for 10-15mins
    • Home Service is only available upon 24hour notification and confirmation of the nurses availability on the date/day of your choice.
    • Repeat Home Service is only available upon 48 hours notification and confirmation of the nurses availability on the dates/days of your choice
  9. Laboratory Services

    Results can only be gotten within 15mins - 24hours after the test

  10. Third Party Rights

    A person who is not a party to these Terms and Conditions has no rights to enforce them. No Prescription Order placed by you will be binding on us until we have confirmed the order to you by email or in writing. We reserve the right to reject any order.

  11. Payments

    We accept Visa and Mastercard, or Bank transfer to a designated account number. In providing payment card details, you confirm that you are authorised to use the card and that you authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

  12. Consent To E-mail Communication

    Communication on our site is done electronically. As a result, you consent to obtaining electronic communications from us. You also agree that such mode of communication be my email or notices posted on the website.

  13. Returns Policy

    Prescriptions, over-the-counter medications and other non-prescription products may not be returned except for the following circumstances:

    • The item received is defective
    • the ordered item(s) is lost or damaged during transit;
    • the ordered item(s) is past its expiry date.

    We will provide a full refund/credit note based on the conditions listed below:

    • Order(s) be returned within 48hrs
    • Order(s) must be unused and in its original sealed packaging
    • Prior return authorization must been obtained by contacting the pharmacy
    • Refunds will be processed in the same tender as the original purchase.
  14. Notification of Errors

    Delivery content(s) should be checked promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on 08188762448 or email us at pharmacy@onehealthng.com

  15. Information on this Website

    We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or change leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalized medical advice and should not be read or used as such.

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